The Importance of Using 911 Properly
In times of crisis, knowing how to use emergency services effectively can make a significant difference. The 911 system is a critical lifeline designed to provide immediate assistance during emergencies. However, it’s essential to understand the importance of using 911 properly and to avoid making non-emergency or nuisance calls. Additionally, being aware of your local non-emergency phone numbers can help ensure that emergency services remain available for those who truly need them.

Why Proper Use of 911 Matters
- Saving Lives: The primary purpose of 911 is to save lives. When you call 911, you are connected to trained professionals who can dispatch police, fire, or medical services to your location quickly. Misusing this service can delay help for someone in a genuine emergency.
- Efficient Resource Allocation: Emergency services have limited resources. Non-emergency calls can tie up these resources, preventing them from being available for real emergencies. This can lead to slower response times and potentially tragic outcomes.
- Legal Consequences: Making false or prank calls to 911 is illegal and can result in severe penalties, including fines and imprisonment. It’s important to understand that these actions are taken seriously and can have long-lasting consequences.
What Constitutes a 911 Emergency?
A 911 emergency is any situation that requires immediate assistance from the police, fire department, or medical services. Examples include:
- Fires
- Crimes in prgress
- Serious car accidents
- Medical emergencies (eg., heart attach, severe injury)
If you are unsure whether your situation is an emergency, it’s better to err on the side of caution and call 911. The dispatcher can help determine if emergency services are needed.
Avoiding Non-Emergency Calls
Non-emergency situations should be directed to local non-emergency phone numbers. These can include:
- Noise complaints
- Minor car accidents without injuries
- Lost or found property
- General inquiries about local services
Knowing your local non-emergency numbers can help keep 911 lines open for true emergencies. Many communities provide these numbers on their official websites or through local government offices.
How to Find Your Local Non-Emergency Numbers
Department | Non-Emergency Number | Website |
Bancroft O.P.P. Detachment | 613-332-2112 | www.opp.ca |
Town of Bancroft | 613-332-3331 | www.bancroft.ca |
Bancroft Fire Department | 613-332-2442 | www.bancroftfire.ca |
Municipality of Hastings Highlands | 613-338-2811 | www.hastingshighlands.ca |
Hastings Highlands Fire Dept. | 613-338-2811 Ext 313 | www.hastingshighlands.ca |
Faraday Township | 613-332-3638 | www.faraday.ca |
Faraday Fire Department | 613-332-3638 | www.faraday.ca |
Limerick Township | 613-474-0478 | www.limerick.ca |
Limerick Fire Department | 613-332-8898 | www.limerick.ca |
Wollaston Township | 613-337-5731 | www.wollaston.ca |
Wollaston Fire Department | 613-337-5731 | www.wollaston.ca |
Using 911 properly is crucial for the safety and well-being of everyone in the community. By reserving 911 for true emergencies and utilizing local non-emergency numbers for other situations, you can help ensure that emergency services are available when they are needed most. Remember, your actions can make a difference in saving lives and maintaining public safety.